Organise your cargo damage records and identify which evidence is still missing.
Mag. Bernhard Brandauer, Rechtsanwalt
BRANDAUER Rechtsanwälte
Guidance on freight law matters in Austria.
After cargo damage, the damage itself is only part of the issue. The handover, delivery, condition of the goods and sequence of events should be traceable from the records.
Answer the questions based on the current state of your shipment file. The result places the documentation in one of three levels. It is a practical orientation, not an assessment of liability or claim value.
Mag. Bernhard Brandauer, Rechtsanwalt
This interactive check does not calculate the value of a claim. It shows the documentation status of your matter and suggests concrete next steps for preserving evidence.
A specific description in the consignment note, CMR or proof of delivery is more useful than a general remark.
Bring the records together in a chronological shipment file. Link each photograph, document and communication step to the relevant transport and package.
Then mark the points where condition, cause or the extent of the damage still require professional clarification.
Bring the records together in a chronological shipment file. Link each photograph, document and communication step to the relevant transport and package.
Then mark the points where condition, cause or the extent of the damage still require professional clarification.
Bring the records together in a chronological shipment file. Link each photograph, document and communication step to the relevant transport and package.
Then mark the points where condition, cause or the extent of the damage still require professional clarification.
Collect the missing records as soon as possible. Pay particular attention to proof of delivery, specific photographs, packaging, messages with dates and documents showing the amount of the loss.
Add a chronology. Later notes should be identified as later notes and should not replace the original records.
Collect the missing records as soon as possible. Pay particular attention to proof of delivery, specific photographs, packaging, messages with dates and documents showing the amount of the loss.
Add a chronology. Later notes should be identified as later notes and should not replace the original records.
Collect the missing records as soon as possible. Pay particular attention to proof of delivery, specific photographs, packaging, messages with dates and documents showing the amount of the loss.
Add a chronology. Later notes should be identified as later notes and should not replace the original records.
Collect the missing records as soon as possible. Pay particular attention to proof of delivery, specific photographs, packaging, messages with dates and documents showing the amount of the loss.
Add a chronology. Later notes should be identified as later notes and should not replace the original records.
Secure the current condition before further changes with dated photographs, a short chronology and unchanged original files. Keep the packaging and damaged parts where this is practically possible.
If the goods, packaging or another important item will soon no longer be available for inspection, the next evidence-preservation step should be coordinated promptly.
Secure the current condition before further changes with dated photographs, a short chronology and unchanged original files. Keep the packaging and damaged parts where this is practically possible.
If the goods, packaging or another important item will soon no longer be available for inspection, the next evidence-preservation step should be coordinated promptly.
Secure the current condition before further changes with dated photographs, a short chronology and unchanged original files. Keep the packaging and damaged parts where this is practically possible.
If the goods, packaging or another important item will soon no longer be available for inspection, the next evidence-preservation step should be coordinated promptly.
Secure the current condition before further changes with dated photographs, a short chronology and unchanged original files. Keep the packaging and damaged parts where this is practically possible.
If the goods, packaging or another important item will soon no longer be available for inspection, the next evidence-preservation step should be coordinated promptly.
Arrange the transport in one continuous chronology: handover, carriage, delivery, discovery and notice. Keep the condition of the goods, the possible cause and the financial loss as separate questions.
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How damage, responsibility and liability questions fit together.
A checklist for preparing the shipment file.
This check provides general orientation on documenting cargo damage. It does not calculate a claim and does not replace an assessment of the specific transport, contract and sequence of events.
Guidance on freight law matters in Austria.
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